salon Policies/ home hair care <3

Cancellation policy- 

Here at the wildwood collective, because we are so busy and we value the time of our stylists, we require a minimum of 24 hours notice for haircut, nail or wax cancellations and 48 hours notice for all colour cancellations. We understand that life happens and things can come up out of no where. In the event that you are not able to do so, please be advised that 50% of your service will be charged or added onto your next appointment as our cancellation fee required, also 50% of your service on the esthetician side before you can book your next appointment. 

Fix policy-

Mistakes happen, we are only human after all! If you notice something that is not sitting quite right with your haircut, please contact the salon or your stylist within a week period from your appointment so we can get it fixed as soon as possible.

If you notice something odd about your colour, please contact the salon within a weeks period and discuss what you have noticed to your stylist. Colours may take more time to fit in to make the correction, but it is very important to contact your stylist as soon as possible so we can address the issues.

If you wait two or more weeks to discuss frustrations with your colour service to your stylist, you may be charged for product, or for the full service redo, depending on the situation and length of time since your last appointment. With haircut fixes washes and styles are not included in the fix and you will be charged for a wash and style if requested.

 We can be so hard on our nails sometimes and once in a while, our polish isn’t as bullet proof as we might think, resulting in a lift or scuff. Please contact your esthetician within a week after your appointment to get it fixed as soon as possible. Much like a haircut and colour fixes, if you wait too long, we may not be able to guarantee it will be a free fix. Please see “home care” for ways to help keep your nails looking brand new! 

 Home care-

As a professional salon, we pride ourselves with the love and care we put into every service and we want you to continue that love and care all the way home, and until your next appointment. This means multiple things like using products to protect your hair from heat, shampoos and conditioners that will nourish your hair ( also including products / hair masks) and help hold those beautiful colours for longer.
There are multiple things you can do at home to help prolong colour services, and general hair health. For more in depth home care tips, please speak with your stylist during your appointment, but the basics and most important are as listed:

• Shower in cold/lukewarm water - reduces frizz, keeps colour in hair for longer, reduces dryness and heat damage( you can always have a warm body shower as were not evil and don't want you to suffer too much but only wet your hair with luke warm/ cold water )
• Professional shampoo and conditioner -  yes you need these products as they are the highest of quality and safest for your hair compared to drug store brands. they protect colour for longer, allow the scalp and hair to breathe properly without wax/paraben/sulfate build up, promoting more hair growth and stronger strands.
• Brushing hair from bottom to top gently - prevents snapping, tangling, ripping of hair, split ends, and potentially saves you from needing a bigger cut in the future
• Using heat protectant every time - protects colour for longer, prevents breakage, split ends, snapping, drying out, frizz and more. If you can cook a turkey at that temperature, you do NOT need to cook your hair at that temperature! we recommend between 250-300 and doing it in small sections making sure not to overlap continuously.
• Hair masks once a week are a must or leave in conditioners every time after you shower if you have had a process done to your hair 
• braiding your hair at night time or wearing a hair bonnet  or wrap( sexy ) really helps in protecting your hair! also silk pillow cases and proper hair ties avoid regular elastics and purchase the plastic coil elastics  or silk scrunchies !

Helping gel polish last longer-

                   -Cuticle oil on nail beds daily
                  -Do not file nails unless absolutely necessary
                  -Try to wear gloves as much as possible when doing cleaning, gardening, using harsh chemicals
                 - Do not pick at polish or remove by peeling off the nail
                  -Re book your next appointment within 4 weeks when leaving the salon to ensure the least amount                      

                   of damage to polish and nails

Waxing after care-
Slight soreness, small bumps and redness are normal especially after your first treatment.

                   - Keep the waxed area clean,avoid heat and friction for 24-48 hours
                  - No hot baths or showers 24 hours after
                  - No saunas, steam rooms, hot tubs 24-48 hours after
                  - No tanning in tanning beds or sunbathing 24-48 hours after
                  -Avoid scratching and touching the waxed area
                  - No excessive sweating 24 hours after
                  - No swimming in chlorinated pools 24-48 hours after
                  -Wearing clean loose footing clothes will help to not irritate the freshly waxed area
                  - Do not apply any lotions, deodorants, perfumes etc

         Once the skin is healed (around 3 days) exfoliation helps to prevent ingrown hairs
        Moisture the area daily
        Do not shave in between appointments

Re growth after a week or so is normal. It can take up to 4 treatments for your hair to get on a growth cycle that gives best results.

 Regular waxing every 4-6 weeks is recommended